Question

Define heterogeneity. What are the characteristics of heterogeneity

Answer 1

is this ur answer:

Fundamental characteristic of services which results in variation from one service to another, or variation in the same service from day-to-day or from customer-to-customer. Heterogeneity makes it hard for a firm to standardize the quality of its services. Opposite of homogeneity.

Answer 2

Heterogeneous is a mixture composing different substance or same substance in different phases