Question

Define heterogeneity. What are the characteristics of heterogeneity

Answer 1

Fundamental characteristic of services which results in variation from one service to another, or variation in the same service from day-to-day or from customer-to-customer. Heterogeneity makes it hard for a firm to standardize the quality of its services.

Answer 2

Heterogeneity is a word that signifies diversity. A classroom consisting of people from lots of different backgrounds would be considered having the quality of heterogeneity.The prefix hetero- means "other or different," while the prefix homo- means "the same." Heterogeneity is often used in contrast to homogeneity, which is when two or more people or things are alike.

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