Business Studies, asked by jeevanrajak611, 1 year ago

Describe an occasion when you received good service from a company or shop

Answers

Answered by Akash7766
12
hey..here is ur answer..!!

Hmm, this is a hard.  It is a sad fact of life that it is a lot easier to think of examples of terrible customer service from companies or shops, than it is to think of good service.  However, there is one company I can think of which has an excellent reputation for customer service and based on my own experience, I think it is well deserved. So, I’ll try and describe to you what the service was, when and where I received it and in doing so, explain to you why I think the service was exceptional.

The service was very simple really, but it became quite complicated, and it was the way the company resolved it which was so impressive.  The company is a British Company called John Lewis.  They are a little bit unusual in that the workforce own shares in the organisation, so that means every individual who works there take pride in doing their job as well as they can, and takes a share of any profits.  John Lewis is basically a very chain of upmarket stores, supplying everything from quality household goods and furnishings through to clothes and gift items.  The situation was simply this.  My Dad had become very ill, and I needed to order some extra bed-linen for him whilst he was being nursed at home. However, he and my mum live in London, and I live in Sheffield which is two hundred miles away, so I was having to order goods online to be delivered to my parents many miles away, without knowing quite what it was they wanted.  To cut a very long story short, I got the order horribly wrong, I was feeling quite stressed, and I just chose the wrong products, and then I found that I was too late to cancel the order, and I was worried that if multiple parcels arrived at my parent’s house they would get very confused about what was what.  Also, I was quite skint at the time, and couldn’t really afford to pay for both sets of products, especially as only one order was really needed.  It was an absolute mess – and I was utterly to blame.  I’d acted in a hurry and so made mistakes, and I couldn’t see how to untangle it.  It’s true what they say ‘act in haste, repent at leisure!’


Brainlyaccount: nice answer
Akash7766: thanks
Brainlyaccount: wlcm sir
Answered by Anonymous
6
Now I am going to tell you about when I received fabulous service in a restaruant. This action happened one years ago I was studiying at school. That time I won my school's scholorship and I decided to celebrate this occasion with my friends. We went to national food restaurant which is located near my home. This restaurant's dishes are very delicious and tasty. So I try to celebrate very essential entertainments there. I like very much this restaurant because they prepere food very fast and waiters' manner are very good. 
I am sorry if I made a mistake.

hope helps ☺️☺️
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