describe the inporthantvof complain letters
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a complaint letter: a written letter in which someone reports a bad experience or situation. idiom. to complain: to moan, to express dissatisfaction or a negative opinion.
- Customer satisfaction enhancement. Many people, when unsatisfied with a product, will keep it to themselves and simply stop using your services.
- Product/service upgrade.
- Improvement of policies and procedures.
- Boost in customer communication.
- Positive impact on brand image.
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