Describe the role of knowledge management in the organization
Answers
Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.”
With this in mind, in the modern organisation, it’s essential to ensure that this integrated approach is taken if it’s to maintain an agile, productive and innovative working environment. Happily, the technology that’s required to do so is now easily assessable, more affordable than ever before and simple to deploy.
Databases, documents, policies: all of these are assets that an organisation is accustomed to managing. The same can't always be said about an organisation’s employees though and for those that have thus far not seen them as business assets, it’s time to ensure that they do.
In order to do so though, organisations must give employees the tools to ensure that they can share the knowledge they possess.
There are several reasons why knowledge management is important.
It ensures all relevant information and resources can be accessed by employees when they need it
Important knowledge is kept within the business even after employees move on from the business
It avoids duplicated efforts
It ensures your organisation effectively takes advantage of existing expertise
It standardised processes and procedures for knowledge management
This all leads to faster and more effective decision making and easier collaboration. More importantly it stimulates innovation and growth
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