Question

Describe the three tier redressal mechanism provided under the consumer protection act, 1986

Answer 1

The Consumer Protection Act, 1986 made the provision for setting up a three-tier system of consumer courts at the national, state and district levels. This lead to the formation of the National Consumer Commission at the national level, State Consumer Commission at the state level, and District Forum at the district level.

Consumer grievances and complaints against traders are checked at these three levels. Also they provide relief and compensation to the affected consumers. Currently, there are more than 500 district courts functioning in the three tier system of India.