Discuss Queuing theory. Explain its applications.
Answers
Queueing theory is the mathematical study of waiting lines, or queues. In queueing theory a model is constructed so that queue lengths andwaiting times can be predicted. ...Queueing theory has its origins inresearch by Agner Krarup Erlang when he created models to describe the Copenhagen telephone exchange.
Queuing theory is the mathematical study of the congestion and delays of waiting in line. Queuing theory (or "queueing theory") examines every component of waiting in line to be served, including the arrival process, service process, number of servers, number of system places and the number of "customers" (which might be people, data packets, cars, etc.). As a branch of operations research, queuing theory can help users make informed business decisions on how to build efficient and cost-effective workflow systems. Real-life applications of queuing theory cover a wide range of applications, such as how to provide faster customer service, improve traffic flow, efficiently ship orders from a warehouse and the design of telecommunications systems, from data networks to call centers.....
Queuing Theory Put to Use
Queuing theory as an operations management technique is commonly used to determine and streamline staffing needs, scheduling and inventory, which helps improve overall customer service. It is often used by Six Sigma practitioners to improve processes.