Discuss the importance for a large hotel of staff development and training
Answers
The world is changing rapidly in everyday life. In order to be able to catch up the paces, making the best use of the personnel‟s abilities became of tremendous significance in the businesses, therefore Human Resource Management needs to be carefully considered and implemented. It should be able to deal with the effects of the changing world of work, which means that people who work in the Human Resources Department have to be aware of the implications of globalization, technology changes, workforce diversity, labor shortages, changing skill requirements, the contingent workforce, decentralized work sites, and employee involvement etc. Because when either one aspect of above changes in the working process, it could change the whole business operation, therefore, it is important for the Human Resource Department to be prepared and to take control. (Christina Pomoni 2009.) Staff training is an essential and indispensable part of Human Resource Management, “the importance and value of staff training has long been recognized. Consider the popular and often repeated quotation, „Give a person a fish and you feed him for a day. Teach a person to fish and you feed him for a lifetime‟.” (Mcclelland 2002, 7) . This saying has explained clearly how important it is to train an employee to conquer his/her work than just give him/her a job of income. By observing today‟s business climate and the exponential growth in technology with its effect on the economy and society, the need for training is more pronounced than ever.
People are different from each other in many ways, they offer dissimilar skills, abilities and knowledge which will or will not fit the needs of the organization, and some of them dedicate themselves to their work, whereas some just see the work as stable income, they are under-utilized, which lead to an unbalanced situation on their performances. The main aim of Human Resource Management is to close the gap between actual performance and the ideal requirements of a business to achieve greater organizational effectiveness and success. (Price 2007, 28) “Training is the process that provides employees with the knowledge and the skills required to operate within the systems and standards set by management.” (Sommerville 2007, 208) “Training, in the most simplistic definition, is an activity that changes people‟s behavior.” (Mccleland 2002, 7)
In modern hotel business, it is all about competence in people, and especially the employees‟ qualities. The level of service quality depends on the qualities of employees. The qualities are about knowledge, skills and thoughts which lead to a hotel‟s survival and development. Therefore, staff training is essential in many ways; it increases productivity while employees are armed with professional knowledge, experienced skills and valid thoughts; staff training also motivates and inspires workers by providing employees all needed information in work as well as help them to recognize how important their jobs are. (Yafang Wang 2008.) Staff training is the key task to help everyone in the company to be more united. An enterprise could hire experienced employees or train employees to be skilled. When the company trains their own staff, by providing and forming a harmonious atmosphere, accurate work specification and the passion of work, team spirit will be built between employees and management team within the process.