Question

Discuss the need for controlling quality of goods and services.

Answer 1

It is a need because, good qualities of food and sevices helps in country's economic development.

Answer 2

Controlling the quality of goods and services is a very important factor of any business. A good quality product or service creates a good image of the business and it also helps to create brand loyalty and customer retention.

• When a good product or service is offered to the consumer he or she refers the same to other prospective consumers hence increasing the sale of the business.
• Once a good brand image is formed for a particular product or service one should continue to maintain and improve the quality so as to remain in the market and enjoy the fruits of his labor.