Question

discuss the role of government in serving the masses using IT​

Answer 1

Kiosks bank management

Answer 2

Answer:

Explanation:

Local governments, however, have too often offered a different experience: forms that have to be printed and mailed; payments taken only in cash or check; appointments that have to be conducted in person and in offices open only from 9 AM to 5 PM (or 9 AM to noon on Fridays). This experience increasingly clashes with what city residents have been trained to expect from the likes of Zillow, Kayak, and Yelp. Thus we have a world in which citizens find it easier to compare pubs than public schools, to compare hotels than hospitals. It’s a missed opportunity for governments not only to improve the lives of the people they serve, but also to demonstrate their value and increase civic engagement.