Question

elaborate the various benefit of BPO​

Answer 1

Answer:

One of the biggest advantages of BPOs is that they increase the speed of the business processes outsourced to them. They have a very good response time and the clients can focus on the core activities. This fragmentation of activities speeds up the whole process and is very important in cases like customer service.

Answer 2

The most important advantages of BPO/KPO are as follows:

The Outsourcing market is growing tremendously in the coming few with increasing years with an increasing advantage as discussed below:-

1. Productivity improvement:

BPO enables to the corporate executive to concentrate upon core business areas. Conventionally executives spend more time in management of details and they get very little time to formulate strategies. BPO saves time and helps the executives to explore new revenue areas, accelerate other projects and focus on their customers. This leads to improvement in the productivity. Better educated or skilled people perform the task efficiently and thus improve productivity.

2. Optimum utilisation of the resources:

BPO enables optimum utilisation of resources of scarce resources. Outsourcing helps to capture new efficiencies and reallocate the resources. This increases the efficiency and productivity. Availability of skilled employees and adoption of sophisticated technologies leads to utilisation of resources and productivity.

3. Reduction in cost:

Cost savings can be significant to any business. BPO not only helps in reducing cost but also increase productivity and raise revenue significantly. Cost reduction is possible through process improvements, reengineering, and use of technologies that reduce and bring administrative and other costs under control. Outsourcing helps the company maintain lower rates with better service solutions, thereby giving them a better market position and even a competitive advantage.

4. Improved Human Resource:

Improved HR is another great advantage of outsourcing business processes. Cost effective manpower is yet another important factor of importance in BPO. Companies today, require productive and efficient human resource that can generate economies of scale. Due to outsourcing business can save Human resource cost, depending on their priorities. Outsourcing gives a company the ability to get access to skilled and trained man power at extremely low rates

5. Focus on core business areas:

Efficient business strategy is essential to take the business to the top. Outsourcing enables the top management level to hand over critical but non-core activities of the business to the third party. This facilitates top management level to concentrate on the core activities.

6. Cater to changing customer demands:

It is another great advantage of outsourcing the business processes. Many BPOs provide the management with flexible services to meet the customers’ changing requirements, and to support company acquisitions, consolidations, and joint ventures.

7. Sophisticated technology at lower cost:

Technology is the leading area of outsourcing. It makes much of the work of modern organisation easy. Investing in new technology is very costly and often risky. As the technology market develops rapidly, it is difficult to keep pace with the latest innovations and solutions. Thus outsourcing to companies that have the resources, expertise and desire to continuously update their technological solutions, offers a true advantage of outsourcing.