Question

Examples of preparing customers for service encounters include all of the following except

Answer 1

Preparing an individual for service encounters include various qualities except for aggression.

• Customer service is a very difficult job and requires a lot of compassion and composer.
• While dealing with the customers one needs to understand their problems and sympathise with them.
• The customers might be rude and angry because they were not happy with the product or service. One should always remember that the customer is venting out about the product or the service and not to you. We must keep calm and should not be aggressive towards them.