explain the 7Cs of effective communication?
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To ensure that you communicate in the most efficient and engaging manner possible and thereby enhance your productivity at work, your communication needs to follow the 7Cs: Clear, Correct, Complete, Concise, Concrete, Coherent, Courteous.
1) Clear:
Any message needs to come out clearly from your communication rather than the recipient having to assume things and coming back to you for more information. This will only lead to more time being wasted on emails.
2) Correct:
When too many emails are being written in a day, people tend to type fast and therefore might make spelling mistakes. Spell check will not be able to catch it if the wrongly spelt word is in fact another word in the English language.
3) Complete:
A complete message will have all the information the reader needs to know to be able to respond or take action. If you require the reader to take some kind of action, ensure that you have a ‘call-to-action’ in your email and also communicate the urgency of the task in question.
4) Concise:
People more often than not tend to write 4 sentences in a place where they could have finished the message in 2 sentences. This wastes the time of the sender and the receiver and in turn limits their productivity too.
5) Concrete:
You need to believe in you what you want to convey to the audience. Concreteness is a quality which needs to come to the fore especially during marketing or advertising campaigns.
6) Coherent:
Your message needs to have a logical flow. All sentences in your email or report should be connected to the previous one and stick to the main topic.
7) Courteous:
Being courteous is of profound importance in a corporate setting. Individuals who work together are not necessarily friends and therefore, to maintain a healthy working relationship, being courteous is a necessity.
1) Clear:
Any message needs to come out clearly from your communication rather than the recipient having to assume things and coming back to you for more information. This will only lead to more time being wasted on emails.
2) Correct:
When too many emails are being written in a day, people tend to type fast and therefore might make spelling mistakes. Spell check will not be able to catch it if the wrongly spelt word is in fact another word in the English language.
3) Complete:
A complete message will have all the information the reader needs to know to be able to respond or take action. If you require the reader to take some kind of action, ensure that you have a ‘call-to-action’ in your email and also communicate the urgency of the task in question.
4) Concise:
People more often than not tend to write 4 sentences in a place where they could have finished the message in 2 sentences. This wastes the time of the sender and the receiver and in turn limits their productivity too.
5) Concrete:
You need to believe in you what you want to convey to the audience. Concreteness is a quality which needs to come to the fore especially during marketing or advertising campaigns.
6) Coherent:
Your message needs to have a logical flow. All sentences in your email or report should be connected to the previous one and stick to the main topic.
7) Courteous:
Being courteous is of profound importance in a corporate setting. Individuals who work together are not necessarily friends and therefore, to maintain a healthy working relationship, being courteous is a necessity.
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Answer:
The 7Cs of effective communication are: correct, concise, coherent, clear, concrete, complete and courteous.
Explanation:
- Correct: The communication needs to be based on facts to instill good faith of audience in communicator.
- Concise: The command over voice of the communicator is better displayed by concise speech devoid of any superfluous words.
- Coherent: The sentences need to be delivered in a logical manner to make sense to the audience.
- Clear: If the message is unclear, the audience is left at crossroads and the communication is ineffective.
- Concrete: The the communicator themselves does not believe in the matter, they will not be able to put forth that to the audience.
- Complete: An incomplete message is of no use to the audience.
- Courteous: As said by Shakespeare, 'Your kindness shall force us to be gentle more than your force for us to be kind.'
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