Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
Answers
SOLUTION :
Redressal Mechanism to address the problems of consumers Under the Consumer Protection Act ,1986 :
DISTRICT FORUM :
Each district forum consists of a President and two other members , one of whom should be women.
The complaint is filed where the value of goods and services along with the amount of compensation does not exceed ₹ 20 lakhs. The complaint is referred to the accused party to defend the case. The court passes the order on the basis of facts and laboratory report, if required. If a party is not satisfied with its decision, the aggrieved party can approach to state commission within 30 days of the passing of the order.
STATE COMMISSION :
It consists of a President and not less than two other members , one of whom should be woman.
The complaint is filed where the value of goods and services along with the amount of compensation exceeds ₹ 20 lakhs but does not exceed ₹ 1 crore . The complaint is referred to the accused party to defend the case. The court passes the order on the basis of facts and laboratory report, if required. If a party is not satisfied with its decision, the aggrieved party can approach to national commission within 30 days of the passing of the order.
NATIONAL COMMISSION :
It consists of a President and at least for other members , one of whom should be woman.
The complaint is filed where the value of goods and services along with the amount of compensation exceeds ₹ 1 crore. The complaint is referred to the accused party to defend the case. The court passes the order on the basis of facts and laboratory report, if required. If a party is not satisfied with its decision, the aggrieved party can approach to Supreme Court within 30 days of the passing of the order.
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Explanation:
Consumers play a key role in maintaining the economy of India. Each and every person constitutes a consumer because each one of us is engaged in some form of exchange of goods or services through money as a medium. Gradually, there arise many kinds of disputes among the consumers as well as consumers and the sellers. In this context, it has to be stated that there lies a need for a statute which regulates the friction between the consumers and the sellers. For this purpose, Consumer Protection Act was enacted in the year 1986 to look after the various rights and duties of the consumers during the time of purchasing a product and even after that. The Act plays an important role in the fields where there arises an incidence of exchange of goods or services between two persons where money acts as a medium. The Act also provides certain guidelines as to what measures must be complied with