Question

factors that must be considered when responding to questions in a professional and non-aggresive manner

Answer 1

Answer:

There are many factors that must be considered when responding to questions in a professional and non-aggressive manner. They are :

• Listening actively
• Politeness
• Calmness
• Openness

Explanation:

• Understand every question before responding.
• Listen carefully to every question and then respond afterwards.
• Address questions and not the individual.
• Acknowledge good questions  from people.
• Remain professional, polite, calm and open.
• Answer the questions and then follow up on it.
• Rephrase questions if uncertain that you  have understood  what is being asked.
• Do not get involved in a debate or argument.
• Avoid answering difficult questions when the answer is not known.
• Always apologize for  errors and promise to provide everyone with the correct answers when they are available.
• Address the whole audience and not just the individual asking the question