give two example of social service,business service and personal service
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Business services divided into five characteristics are mentioned below.
(1) Intangibility
These are intangible assets, they cannot be touched.
They don’t have their physical presence.
A person can only experience it.
It is important to provide quality service to the customer, so that customer can feel the favourable experience.
Example: Teaching by teachers, doctor’s treatment to patients etc.
(2) Inconsistency
There is no consistency in the services as like in physical products.
Each time the service has to be performed exclusively.
Demands and expectations of the different customers are different.
Every time the service provider has to modify the service accordingly.
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