How are norms applied to standardization process
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Fundamentally, process standardization describes the establishment of a set of rules governing how people in an organization are supposed to complete a given task or sequence of tasks. To give you a silly example, here’s standardized process for drawing a happy pig — a popular exercise when learning Lean Six Sigma:
Standardization can be applied to any process, any task or procedure that is relevant to the organization: answering the phone, doing payroll, taking down client information, keeping track of tasks, etc.
With that in mind, let’s look at the benefits you get with standardized processes.
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