how do you feel about yourself as a rwsponsive citizen
Answers
Explanation:
Expectations around experience have shifted significantly in recent years, as people have been exposed to innovative, intuitive and personalised services for everything from e-commerce to transport. Increasingly, they expect the same experiences with government.
However, research suggests government is ranked near the lowest of all sectors in the economy for customer service. Coupled with data and privacy concerns, this had led to a deterioration of trust in government.
The good news is that improving citizens’ experiences with government has been shown to increase trust in the public sector. More importantly, intelligent, data-led government leads to better services and outcomes. Shifting to a system of innovation that can turn insights into action is the future of the public sector and will help governments around the world deliver their objectives and mission.
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To become more responsive, rebuild public trust, and deliver on their mission, governments need to connect data from their operational systems and from citizen and employee experiences.
Only by joining the dots between data that explains how people feel including their experiences, emotions, beliefs and sentiments (X-data) with data which shows what is happening like budget data, service requests and tax receipts or what is described as operational (O-data), can governments truly deliver exceptional services to citizens.
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