Question

How does a call center work?​

Answer 1

Answer:

A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.

Answer 2

Here is your answer in simple words:

• A call center is a place where employees of a certain company speak to their customers regarding Loans. Net Banking, Job offers or even scams!
• Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.

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