How does transactional analysis help in improving interpersonal relationship in a work place
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Transactional analysis studies human interaction.
A psychatrist Berne theorized that all human communication comes from one of three ego states: parent, child or adult.
When people communicate in the parent ego state, they are communicating from a position they learned from their parents. This is typically an authoritative form of communication. When people communicate in the child ego state, they are usually emotional and respond as they did as a child. In the adult ego state, people make an autonomous and thoughtful assessment of the situation in a nonprejudicial way. Understanding how people communicate can help all relationships, including those in business.
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