Question

How information technology is useful in call centre?

Its urgent tell meh fast ​

Answer 1

Answer:

hope this helps you mate xD

Answer 2

Explanation:

investments are expected to facilitate efficiency by improving the distribution of calls among operators. ... Connection and distribution of IT at the call center have a positive impact on the productivity of the call center. Such technologies are typically e‐mail, ACD, CTI and IVR.