Question

How should an email automatically be sent to a customer when the support rep adds a comment to the case?
a. Enable case comment notifications to contacts.
b. Add the comment to the case chatter feed.
c. Set the customer as the automated case user.
d. Include the customer in the assignment rule.How should an email automatically be sent to a customer when the support rep adds a comment to the case?

Answer 1

Answer:

bit. b add the comments to the chatter feed

Answer 2

The correct answer is A

Explanation:

• When the person who wants to send email to anybody or to its customers and he or she want that email automatically to be sent to the person when the support which represent the adds a comment to the case.

• So, the person need to enable or authorize or sanction the notifications of the case comment to the contracts, so that the email could be sent automatically to the customer.