How to classify tickets?
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Explanation:
Help desks for ticket classification.
...
Create Your Own Ticket Classifier
Create a New Classifier. Go to the dashboard, click create a model, and choose classifier:
Upload Training Data. ...
Define the Tags for your Model. ...
Train your Ticket Classification Model. ...
Time to Test Your Classifier! ...
Put Your Ticket Classifier to Work!
Answered by
2
By Issue Type. The most common and generally best way to organize your support tickets is by issue type. I say it's best because, in most cases, organizing by issue type will map nicely to the people who work on issues of that type. Type also tends to be the primary, high-level metric that most interests management.
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