Question

How to satisfy customer satisfaction in lpg distribution?

Answer 1

LP Gas is a naturally occurring co-product of natural gas extraction (60%) and crude oil refining (40%). It is therefore either used or it is wasted. It is a combination of propane and butane molecules, along with trace amounts of other compounds. As a cost-effective energy source, LP Gas can be up to five times more efficient than traditional fuels, resulting in less energy wastage and better use of our planet's resources. LP Gas is extremely versatile and portable. It can be transported using sea, rail or road transport. LP Gas is available in a wide variety of packaging and storage options and is available in even the remotest of areas. LP Gas is used throughout the home, as a gas to cook with, a source of fuel for central heating and hot water. LP Gas is also commonly used in the agricultural sector and as a lower emission automotive transportation fuel. It is most popular to use for cooking and heating in the residential and commercial segments. As this gas is very important for day to day life domestic purposes, so the supply and delivery processes must be perfect to satisfy consumers. Indian households are fully dependent on LPG cylinders. Therefore, attention needs to be diverted towards customers' perception on quality of supply of LPG gases and its related services so that distributors can focus on specific areas of concern to improve customer satisfaction. In this paper, attempt is made for concrete and measurable improvements in the service through an extensive study on customer's perception and various extents of the LPG gas supply. Some suggestions are provided for the improvement in service quality in Indian context
..........even in our home we use lpg gas