Question

How to select suitable software for library automation?

Answer 1

Whether you are a small library automating for the first time or a large, multi-branch system looking to replace your current software, there are several factors you will need to consider as you begin your search for just the right company and the right software. The time invested in the research phase of the project will be well worth your efforts.

A few suggestions:Consider having a team of stakeholders (ie. staff, library volunteers, IT personnel, etc.) in place to help gather information and thoroughly research the many possibilities available to you. Their input can prove to be valuable!Perhaps create a rubric, a grading system, or a scale on which to rate and rank your options.Prepare a list of “must haves” and a list of “icing on the cake.”Begin with an Internet search for “library automation software” and then check out the top websites. Many sites, such as Surpass Software will have links to customer testimonials and customer online catalogs to help you evaluate their products.You can’t beat “word-of mouth” recommendations, so ask around and see what other similar libraries are using. Post to a professional listserv such as LM Net and ask for referrals.Listed below are some things you might want to consider as you look at your options.Friendly, helpful sales department:

Are the sales associates knowledgeable and willing to respond to my calls and emails in a timely manner? Are they willing to go the extra mile and provide me with the resources to help me fully investigate their system?

Diversity of Suites

Do they offer a variety of packages to choose from so I can select the best components for my particular situation? Do they have packages available for small, unmanned libraries, as well as large centralized library systems, corporate libraries, and libraries with little or no technology support?

Free updates/upgrades

Is there a system in place to receive the latest updates so I do not end up with an outdated, obsolete product a few years down the road?

Technical Support

Is the technical support team available when I need them or will I have to wait a long time for a response? Can I reach them by phone, email, and live chat?

Start-up Services

Do they provide support in getting my materials and patrons converted to a format compatible with their system? In lieu of huge retrospective conversion costs, do they have a product to help me catalog my non-automated collection? Can I print my own barcode/spine labels and patron ID cards?

Trial Demo

Can they offer me a fully functional trial version of their software to test drive and/or offer a live demonstration of the software?

User-Friendly

Is the software easy enough that even those with little or no library experience can easily run a library with the system? Will I have to spend a lot of time I don’t have learning how to use the program?

Training

What are the options for training? How many people can participate in the training?

Web-based catalog

What if I want my catalog to be available to my patrons via the Internet? If I don’t have a web server, what are my options?

Customizable

Will I have the capability to customize the look and functionality of reports, templates, and the catalog, or am I stuck with preset formats?

Expandable

Can I buy a basic package and add extra components/enhancements later when more funding is available? Are there “extras” that are desirable that I might want to purchase later after we are completely set-up, or do I have to buy everything at once? What if I buy a product for a small library and then we grow?

In addition to this general list of suggestions, you may have unique questions and concerns specific to your particular size and type of library. Don’t hesitate to ask each vendor the questions that will help you choose the best product for your library.

hope that helps.