Question

How would you handle a situation where in a customer has been wrongly overcharged for a withdrawal of bank.

Answer 1

Answer:

How to Deal with Angry Customers

Remain calm.

Practice active listening.

Repeat back what your customers say.

Thank them for bringing the issue to your attention.

Explain the steps you'll take to solve the problem.

Set a time to follow-up with them, if needed.

Be sincere.

Highlight the case's priority.

Answer 2

Explanation:

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