Business Studies, asked by rosichiari, 9 months ago

How would you help the team reduce a backlog of agent tickets.
A). Offer a reward of the person who closes the most tickets
B). Take some agents off the phones to handle the backlog
C). Create a daily scorecard showing agents which tickets they should focus on
D). Offer over time to agents to close aged tickets
E). Raise awareness at the team meeting.

Answers

Answered by Anonymous
1

option 2 is correct

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Answered by queensp73
1

B). Take some agents off the phones to handle the backlog.

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