Question

How would you help the team reduce a backlog of agent tickets.
A). Offer a reward of the person who closes the most tickets
B). Take some agents off the phones to handle the backlog
C). Create a daily scorecard showing agents which tickets they should focus on
D). Offer over time to agents to close aged tickets
E). Raise awareness at the team meeting.

Answer 1

option 2 is correct

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Answer 2

B). Take some agents off the phones to handle the backlog.