Question

“I am writing to complain about the poor service provided by your train company. Yesterday I
travelled on the 7:20 from Oxford to London Paddington. Not only was the train thirty minutes
late leaving Oxford but we were further delayed at Reading and no explanation or apology was
offered. Furthermore, the heating broke down and the train got colder and colder. I complained to
a member of staff, who was most unhelpful and unsympathetic. As a result of the delays I was two
hours late for an important meeting with a valuable client, which caused considerable difficulty
and embarrassment. In the circumstances I believe I am entitled to compensation. I look forward
to hearing from you very soon.”
Instruction: Read the above passage carefully and answer the following questions:
1. The writer of the above cited letter is:
A. a Manager B. a Traveler C. an Advisor D. a Railway Traffic Officer
2. The train was initially late by:
A. half an hour B. one and a half hours C. quarter of an hour D. 02 hours

Answer 1

1)option b - Traveler

2)option d - 2 hours

Answer 2

Answer:

1. B- a Traveler

2. A- half an hour