Question

i. Business communication helps in providing information to customers regarding ​

Answer 1

Answer:

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Explanation:

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Answer 2

Business communication helps in providing information to customers regarding customer service, preventing misunderstandings about the product or service, promoting creativity and innovation, creating and maintaining professional relationships, etc.

• Companies need to know what their clients want and need from them to serve them. Forming a healthy relationship and improving customer services, companies gain the trust of their customers. Positive communication with customers is paramount for maintaining a valued customer service reputation.

• Listening is a part of communicating that is used to understand a situation wholly. Good communicators listen well and react appropriately and are more likely to find solutions without becoming defensive. When conflict arises, companies have to be good communicators and should address the problems of their customers right away and clarify all the misunderstandings that the customer has about the product or service.

• Business communication contributes to the development of an ability to influence others and bring changes in the attitudes and views of people/customers, as well as creating and maintaining a professional relationship with them.

• Basically, better business communication improves customer satisfaction and retention. And for this to happen, there must be better business communication within the organization too as the employees in customer-facing roles need to have the necessary information that he/she needs to provide to the customer, which is not possible without proper communication with other members of the organization.

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