Question

Imagine that you are assistant manager in a furniture store and have received a telephone call from a customer who ordered a dining room set ten weeks ago and has not heard you since.The set was not delivered on the day promised. Write a letter of apology to the customer to inform him that delivery would be delayed due to some reasons​

Answer 1

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Dear Mr. Anand

Subject: Apology for the inconvenience caused by Delay in the delivery goods

Thank you for the telephone call on 1st October, drawing my attention to the fact that we failed to deliver your dining room set on the stipulated date. We apologise for the inconvenience this must have caused.

The problem has risen because of an incident in transit between the factory and our warehouse when the table belonging to your set was damaged. Obviously, we could not deliver it to you in that condition, and so replacement was ordered immediately. Unfortunately, as we have had a number of clerical staff taking sick leave during the last few weeks, the urgent need for a letter of explanation to you was overlooked and so the problem was compounded.

I regret that there will be a further delay of two weeks before we can deliver the complete set, but in the present circumstances, we feel that the least we can do is to waive off the ₹900 delivery charges. I enclose a cheque for that amount, and hope this will, in some way, compensate for the inconvenience you have suffered.

May I apologise once again for our oversight, and assure you that we shall contact you immediately when your suite arrives, in order to arrange a new delivery date.

Yours sincerely,

Ramesh Kanwar

Assistant Manager