Question

In Section II, you responded to the angry customer. Jot down the key points that guided your writing.

Answer 1

If you are dealing with an angry customer then you must be polite and submissive.

You should describe few features of your products such as your products are safe for all, you are sorry for malfunctioning the machines, you can give the full refund in return and for any assistance, customer can call your customer care section.