Question

In the concept of Balanced Scorecard - Stewardship views A ) Human capital, infrastructure, technology, culture, and other capacities that are key to breakthrough performance B ) Organizational performance from the perspective of the customer or key stakeholders the organization is designed to serve C) An organization's financial performance and the use of financial resources D)The quality and efficiency of an organization's performance related to the product, services, or other key business processes​

Answer 1

Answer:

Dear Student,

The BSC suggests that we examine an organization from four different perspectives to help develop objectives, measures (KPIs), targets, and initiatives relative to those views.

Financial (or Stewardship): views an organization’s financial performance and the use of financial resources

Customer/Stakeholder: views organizational performance from the perspective of the customer or key stakeholders the organization is designed to serve

Internal Process: views the quality and efficiency of an organization’s performance related to the product, services, or other key business processes

Organizational Capacity (or Learning & Growth): views human capital, infrastructure, technology, culture, and other capacities that are key to breakthrough performance.

Hence option (A) is correct.

THANK YOU