Question

Incidents should be handled on a first come-first serve basis and must be prioritized based on the Business impact.
A)False B)True

Answer 1

Its true, this first ensures that there is social order within the business, it may also save a lot of time because the first person to report may be served and hence curbing the cases of over crowding, it also cleans the company name in a way that few blemish is posted to the company in terms of discrimination ad other forms of corruption.

Answer 2

Yes,, it is true that in business incidents are handled on first come first serve basis.

So incident management is a subject which deals with prioritization of incidents.

Every process or event in business is given a position.

One process finishes and then it moves on to the next.

Skipping one process to solve another is not done as it does not create a cost-effective approach to managing things in business.