Question

individual personal complaint letter​

Answer 1

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Answer 2

Examination Hall  

Sector-20, Bangalore

February 25, 2019

M/s. Oxford Publishing House  

Consumer Complaint Division  

London

Subject- Complaint regarding receipt of wrong set of books.  

 

Sir/Madam

On February 1, 2019 I bought a book set (Order No. 000154) to be delivered to Chandigarh, Sector-20.

To my dismay, I have not received the set I ordered for and have instead, received the wrong book set. I am highly disappointed.  

To resolve the problem, I would appreciate it if you could replace the wrong book set with the one originally ordered. Please let me know as soon as possible what action you propose to take.I look forward to hearing from you within the next ten days.

Enclosed are copies of the transaction document and the receipt.  

I look forward to your reply and a resolution to my problem and will wait until the aforementioned time before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at 098100XXXXX.

Sincerely,  

Sweety Singhania

Enclosure(s)- Copy of receipt and transaction docs.