is anybody having problem with internet
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It’s incredibly frustrating when your Wi-Fi network is connected but your internet isn’t working. The network shows up in your Wi-Fi menu, you’ve put in the right password, but then you open your browser, and you get nothing. Aaargh!
Why isn’t your Wi-Fi working? A lot of different things could be the culprit. Sometimes the solution is simple—maybe your router is out of date or just needs a quick reboot. But sometimes it’s a little more complicated. So, we’ve put together a guide to help you troubleshoot your network and get your Wi-Fi flowing like gravy once more.
We cover the simple tips at the top of this guide, but feel free to jump farther down for advice on more complicated network troubles. Let’s get started.
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Easy fixes
Routers and modems
Computers and mobile devices
Resetting the network
FAQ
Easy fixes for your internet
You won’t even have to get out of your chair to try these solutions. Here’s hoping one of these approaches does the trick.
Restart your device
This might sound a bit too obvious, but the first thing you should do is restart your device. It won’t work every time, but it gives the operating system a chance to clear things up and try again in case it’s frozen, not recognizing the network, or just being uncooperative.
See if there’s an internet outage
It could be that you’re not the only one whose internet is down. Run a quick search on Twitter or Google to see if anyone else in your area is reporting internet outages or connectivity issues from your provider. You can also find information about internet shutdowns on the website Down Detector, or you can call up your internet service provider (ISP) to investigate.
Pro tip:
If the internet is indeed down in your area but you still need internet, you can use your cell phone as a mobile hotspot to access Wi-Fi. You can also go outside in search of a public hotspot to connect to. Take a look at our Wi-Fi hotspot guide for more details.
If you’re in no rush for internet access, then open up a book or old-timey print magazine to keep yourself entertained as you wait until the network is back up.
Troubleshooting routers and modems
So you’ve tried the obvious stuff, and it’s still not working. That means it’s time to get up out of your chair and take a look at your equipment. Ugh.
Don’t worry—we’ll get this working again in no time.
Test your Wi-Fi on different devices
If you’re on your laptop, pull out your phone or tablet to see if you can get internet over the same Wi-Fi connection. If it connects on one device but not the other, then you know that your internet connection is fine and it’s the disconnected device that’s having the problem.
If your Wi-Fi is not working on any device, however, then it’s the router, modem, or your ISP that’s causing problems. It could also be a faulty Ethernet cable, which connects your modem to your router.
We’ll offer some tips for disconnected devices farther down in this piece, but let’s start with the modem and router since those are the most common culprits in Wi-Fi issues like these.
Restart your modem and router
The modem and router are like the heart and lungs of your home internet network. They’re essential to keeping your connection going and Wi-Fi pumping throughout your home. But if they’re experiencing issues, sometimes all it takes is a quick reboot to get them working again.
Unplug the modem and router and leave them unplugged for a minute or so. Then plug them back in and see if they’re able to reconnect. Unplugging your modem and router gives the equipment a chance to clean memory banks and restart tasks.
This is the tried-and-true trick of every coffee shop and McDonald’s manager who runs a free public Wi-Fi network. If you’re on a network that’s getting bogged down by lots of devices and users, then a simple reboot offers a chance to clear the clogs and start fresh.
You can check to see if you’re getting a signal by looking at the LED lights at the front of your equipment. The light for an internet connection is usually labeled WAN, Internet, or with a globe icon, and you can tell the internet is on if the light (usually white or green) is solid or flashing.
If the light is red or not on at all, that means it’s still not working properly.