It is 4:30 pm on Monday. The host just started his shift. And this is what
is happening:
Aguest is calling to make a reservation for 6 people at 6 pm on Friday
January the 30th. They are celebrating a birthday. Two of the guests are
allergic to gluten.
A second line ring at the same time, the guest wants to talk to the
manager
A third phone call ring, it is a server that needs the night off.
Three guests walk are waiting at the door closed staring at the host to
have an early diner.
The voicemail is full. 4 reservations, 2 cancellations, and one with
questions about the menu.
Question 1:
What would be the priority orderfor those events to handle?
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