It is perfectly fine to write e-mail in capital letters because it gets your point across. a) True b) False c) I am not sure
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Do not use ALL capital letters to emphasize or highlight your message. This is considered to be rude, and can be interpreted as shouting at someone in terms of email etiquette. Use diplomatic language. Write the email when you have time to think and carefully choose your words.
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True true true true
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