Question

ITIL Question:

Services are a means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risks “Which entity owns the risks”?

1) The IT Organization
2) The Customer
3) The Service Provider
4) The Service Desk Function

Answer 1

Answer:

A the it organization

Explanation:

ITIL defines a service as "a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." In other words, when we do something for another organization that gives them something they want or value, we're providing a service.