ITIL Question:
True or False? A customer perceptions Customer’s pre-established preferences, and actual business outcomes all influence the value of a service.
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True a customer perceptions customer 's pre-established perferences, and actual business outcomes all influence the value of a service
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The given statement here is true. All that influence the value of a service.
- Whenever a customer wants a service or product he already has some requirements for that product.
- Before proceeding with the making process of the product customer can explain his thoughts and opinion of the product he wants.
- That is the customer perceptions.
- So the output quality of the particular process completely depends on the customer requirements and the outcome.
- Thus the statement here given is true.
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