Question

ITIL Question
Which of the following statements is incorrect about patterns of demand generated by the customer business?
1) Demand can be influenced by charging different rates at different times
2) They are delivered to the Capacity Mgmt process so the capacity deliver services at the agreed levels can be ensured.
3) Understanding patterns of business activity is unimportant
4) They are driven by patterns of business activity

Answer 1

Answer:

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Answer 2

The correct answer is option (3) Understanding patterns of business activity is unimportant.

Explanation:

• The statement which is incorrect is- Understanding patterns of business activity is unimportant.
• Patterns of Business Activity (PBA) are workload profiles describing the demand for particular services.
• PBAs are an important tool used by Demand Management for anticipating and influencing service demand.
• The Goal of Demand Management is to understand and influence Customer demand for Services & Provide capacity to meet these demands.
• Key points to remember about Demand Management are: At a Strategic level Demand Management can involve analysis of Patterns of Business Activity and User Profiles.