Jamal’s Problem As a new member of the board of directors for a local bank, Jamal was being introduced to all the employees in the head office. When he was introduced to Neelam, he was curious about her work and asked her what the machine she was using did. Neelam replied that she really did not know what the machine was called or what it did. She explained that she had only been working there for 2 months. However, she did know precisely how to operate the machine. According to her manager, she was an excellent employee. At one of the branch offices, the manager in charge spoke to Jamal confidentially, telling him that “something was wrong,” but he didn’t know what. For one thing, she explained, employee turnover was too high, and no sooner had one employee been put on the job than another one resigned. With customers to see and loans to be made, he continued, he had little time to work with the new employees as they came and went. All branch managers hired their own employees without communication with the head office or other branches. When an opening developed, the manager tried to find a suitable employee to replace the worker who had quit. After touring the 22 branches and finding similar problems in many of them, Jamal wondered what the head office should do or what action he should take. The banking firm generally was regarded as being a well-run institution that had grown from 27 to 191 employees during the past 8 years. The more he thought about the matter, the more puzzled Jamal became. He couldn’t quite put his finger on the problem, and he didn’t know whether to report his findings to the president. Questions 1. What do you think is causing some of the problems in the bank’s head office and branches? 2. Do you think setting up an HR department in the main office would help? 3. What specific functions should an HR unit carry out? What HR functions would then be carried out by managers?
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Good night ✨✨✨
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Have a sweet dreams ✨☺️☺️☺️
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