Jolly bought an Anti-dandruff Shampoo of a reputed company which claimed to contain zinc pyrithione (ZPTO) to control dandruff. When the product did not show the promised results even after regular use for two months she discussed the problem with his aunt Dolly who is a dermatologist. Dolly told him ZPTO is an anti-fungal agent, meaning that only dandruff caused by a fungal infection could be ‘cured’. But to Jolly’s surprise this condition was not mentioned in the shampoo case. In the context of the above case: a. Identify and explain the consumer right being violated in the above case b. List any two other consumer rights
Answers
Answer:
a. Right to information is being
violated in the above case.
The Consumer Protection Act,
1986 (CPA) protects the interests
of the consumers in the widest
range possible. According to the
Right to information, the b
consumer has the right to get
complete information about the
product that he/she may propose
to buy including its contents, date
of manufacture and expiry,
maximum retail price, quantity,
directions for use etc. Moreover,
as per law, it is mandatory for
marketers to provide complete
information about the
product/service to buyers.
Though CPA came into force in
1986 it had the provision
empowering consumers to seek
information regarding goods or
services under proper legislation.
b.The two other consumer rights
are:
(i). Right to be Heard
(ii). Right to Seek Redressal
Answer:
Right to information is being
violated in the above case.
The Consumer Protection Act,
1986 (CPA) protects the interests
of the consumers in the widest
range possible. According to the
Right to information, the b
consumer has the right to get
complete information about the
product that he/she may propose
to buy including its contents, date
of manufacture and expiry,
maximum retail price, quantity,
directions for use etc. Moreover,
as per law, it is mandatory for
marketers to provide complete
information about the
product/service to buyers.
Though CPA came into force in
1986 it had the provision
empowering consumers to seek
information regarding goods or
services under proper legislation.
b.The two other consumer rights
are:
(i). Right to be Heard
(ii). Right to Seek Redressal