Question

Karishma Mehta is the supervisor of an engineering firm in Pune. Morale in her office has been

quite low, recently. The worker have gone back 9:00 am to 5:00 pm work schedule after being on

flexitime for nearly two year.

When the directive came down allowing Karishma to place her office on flexitime, her spelled

out the rules carefully to her people. All the employees were to work during the core period from

10 am to 2 pm. However, they could work the rest of the eight-hour day at anytime between 6 am

to 6 pm. Karishma believed her worker were honest and well- motivated, so she did not bother to

set up any system of control.

Everything went along well for a long time. Morale was high, and all the work seemed to get

done. In November, 2000 the chief factory manager found that Karishma’s worker were

averaging seven hours a day. Two employees had been working only during the core period for

more than two months. When Karishma’s departmental head received the factory manager’s

report, he told Karishma to return the office to regular working hours. Karishma was upset and

disappointed with her people. She had trusted them and felt they had let her down.

Question:

a. What did Karishma fail to understand about the controlling process?​

Answer 1

he told Karishma to return the office to regular working hours. Karishma was upset and

disappointed with her people