Large organizations where there are many people working closely, create unofficial and informal channels of communication. What is this kind of communication known as and what purpose does it serve in large organizations? List different types of this communication along with drawbacks if any.
Answers
Answer has already been answered by Mumbimargret55: https://brainly.in/question/6752415
Hope this helps!
A formal communication channel transmits information such as the goals, policies and procedures of an organization. Messages in this type of communication channel follow a chain of command. This means information flows from a manager to his subordinates(downwards communication channel) and they in turn pass on the information to the next level of staff.
An example of a formal communication channel is a company's newsletter, which gives employees as well as the clients a clear idea of a company's goals and vision. It also includes the transfer of information with regard to memorandum, reports, directions, and scheduled meetings in the chain of command.
Informal communication channel is whereby there is no close observance of protocol and any member of the organisation can pass information to the other. An example of an informal communication channel is lunchtime at the organization's cafeteria/canteen. Here, in a relaxed atmosphere, discussions among employees are encouraged. Also managers walking around, adopting a hands-on approach to handling employee queries is an example of an informal communication channel.
An example of an informal communication channel is lunchtime at the organization's cafeteria/canteen. Here, in a relaxed atmosphere, discussions among employees are encouraged. Also managers walking around, adopting a hands-on approach to handling employee queries is an example of an informal communication channel.
unofficial communication channel in an organization is the organization's 'grapevine.' It is through the grapevine that rumors circulate. Also those engaging in 'grapevine' discussions often form groups, which translate into friendships outside of the organization. While the grapevine may have positive implications, more often than not information circulating in the grapevine is exaggerated and may cause unnecessary alarm to employees.
Informal communication networks are an unofficial and informal system that is not approved by the company yet exists because of individual & social needs. Informal information is not official however can only be rumors or gossip. Often known as "grapevine" it is the informal communication chain in an organisation. A grapevine is set up & controlled by the people in the organisation and follows no specific rules or regulations . Information spreads very easily across grapevines and flows in all directions.
Explanation:
- It is typically the effect of various emotional and psychological factors that cause informal communication. Information sharing, interactions with others, relationship building, affecting others and inspiring others, dispute resolution, the supplementation of official communication channels, relaxation, the quest for escapes from monotony, etc., are all purposes of informal communication.
- Often, grapevine communication is more productive than the formal one. It does however contain more details than formal communication. It also transmits not just a vast amount of information, essential and useful information is also transmitted. Small groups of people working together in an organization would be interested and want to know about each other in terms of service condition, pay, available services, appointment, pension, promotions, punishment, etc.
- In general, workers freely express thoughts with their colleagues during lunch breaks or periods and seek emotional relief from tension and monotony. Informal or grapevine communication thus facilitates the interpersonal relationship. It helps create trust, dignity and harmony between amongst employees and strengthens moral values.
- Grapevine is quicker or casual than formal communication. Being oral, it has little to no expense and can meet as many people as possible in very short time regardless of their roles. It is very fluid and spontaneous as no official protocol and formalities are required. The managers will easily receive input on the strategy & policies from their employees via grapevine. Fresh ideas, thoughts and opinions can arise, and without fear, people can express their feelings.
To know more
How can informal communication help to supplement formal ...
brainly.in/question/9474823