Lars and Shelia work together in an office. Lars makes copies of documents for Shelia, handles phone calls, and files reports. Shelia deals with customers daily, tracking and documenting their money. Which best describes the pathways of Lars and Shelia?
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Lars is the Secretary in the office, while Sheila fulfils the role of Customer Administrator.
The role of Lars is complementary to that of Sheila’s. Sheila’s work need support by way of attending to customer phone calls, documentation, filing of reports etc., while she focuses on her core responsibility of tracking and documenting their finances. Without support from Lars, Sheila would be overburdened with work, that will affect her performance.
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