List three things you should not do while at a customer’s site:
Answers
Answer:
. Be late
If you schedule a meeting with a customer, and are late, it makes you and your organization appear disorganized and unprofessional. It also suggests that you don’t respect the customer’s time.
The best way to avoid being late is to shoot to be early. Arrange meetings on the half-hour when possible and schedule yourself to be there on top of the hour.
2. Make excuses
When people are late for meetings, they tend to make excuses for their tardiness — “Traffic was worse than I expected” or “I was jammed up with another customer.” They sound like shallow lies to customers.
If you arrive late, admit to the real cause and move on: “I’m sorry I’m late. I didn’t plan properly. I hope you can still meet with me.”
3. Be unprepared
Some sales, service, marketing and customer experience pros have been in the business a long time and figure they can just “wing it” when they go into meetings with customers. Problem is, customers are savvy, and they’ll offer up questions and responses people don’t expect, which will get the meeting off track.
Instead, go in with a strong agenda and some flexibility so you’re sure to stay on track.
Answer:
Three things you should not do while at a customer's side-
1 ) Be late
2 ) Make excuses
3 ) Be unprepared