Listen again. Complete the golden rules for complaining. a) Be_______ in your own _______ about ______ you are dissatisfied. b) Be_______ in your own mind _____ you want to as a _______ of the complaint. c) _________ _____________ __________ you should complain to.
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Explanation:
a. discipline, way, things
b.satisfied, when, revange
c.you, take revenge
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