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If you are empowered by your manager to settle issues or problems for your guest satisfaction, how will you be dealing to these situations?
1. A guest ordered a dinner of linguine and clams. When the order came, the dish was divided into white and black (squid ink) linguine. The guest ate the white linguine but left the black half untouched on the plate. The server inquired if the dinner was all right, and the guest responded, “I just don’t like squid ink linguine.” You learned that the description “squid ink linguine” was not indicated on the menu. As the guest had no way of knowing that something she didn’t like was going to be served..
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Black pasta, made with squid ink, has been on my cooking bucket list for ... I also had an amazing dish in the City last year that was ... Thus, the inspiration for this dinner.
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