please explain the process of e-commerce
Answers
E-commerce refers to the process of buying or selling products or services over the Internet. Online shopping is becoming increasingly popular because of speed and ease of use for customers. ... Business to Consumer ( B2C ) involves the online sales of goods, services and provision of information directly to consumers.
Answer:
A business transaction conducted online is the traditional definition of e-commerce. E-commerce websites include online stores like Amazon, Flipkart, Shopify, Myntra, Ebay, Quikr, and Olx.
Explanation:
E-commerce, often known as electronic commerce, is the exchange of goods and services as well as the sending of money and data through an electronic network, most commonly the internet. These business dealings can be either B2B (business-to-business), B2C (business-to-consumer), C2C (consumer-to-consumer), or C2B. E-commerce is the practice of buying and selling products and services online. Customers use electronic payments to make purchases from the website or online store. The merchant sends the products or renders the service after receiving the payment.
Process of E-commerce:
Accepting orders:
You need a website with an online store in order for people to order anything from you at all. A lot of the work can already be done for you by several excellent tools: leading dog Depending on the pricing plan, Shopify can provide practically anything your company may want, but there are also excellent (and less expensive) options. The most popular plugin for WordPress sites, Woo Commerce gives you numerous options to create your store the way you want.
Processing data:
Following the receipt of an order, the data should be processed in an organized manner. This is possible within the e-commerce platforms itself, but there are times when it makes sense to keep your customer information in a different CRM, such as HubSpot.
Deploying the product to the customer:
Digital products like subscriptions, e-books, or access to a tutorial can also be sent directly to the account that made the purchase along with the confirmation email. The product can then be easily accessed by your customer. Naturally, your logistics providers must also be informed if you sell actual goods.
Creating an invoice:
You can send the product or the access information along with the confirmation email directly to the account that was purchased if your product is a digital one, such as subscriptions, e-books, or access to a lesson. The goods will then be available to your consumer directly. Naturally, your logistics providers need to be informed if you are selling a physical goods.
Asking for a review:
Within a few days, you should send your consumers an email asking for a review of your product, presuming you've taken care of them after the sale. This helps to increase engagement while also providing you with information about how your clients feel about the product and areas where it may be improved.
Providing customer support:
Providing support to customers Customer assistance is a crucial step in the customer journey. A live chat feature that is built right into your website is especially useful for this in e-commerce. Customers can ask inquiries there, and you can answer them right away. There are numerous excellent technologies available, like User like, Landbot.io, and Intercom. If you run a small business, it makes sense to use Zippier to automatically transport fresh chat messages from your live chat to a messaging app like Slack or Microsoft Teams so you can read them all right away and answer.