Q.2. You are Priti Gupta. You have travelled from Chennai to Kolkata by the
Coromandel Express with your uncle and aunt. When you arrived in Kolkata, you
were so excited to see your parents who were there to receive you that you, that you
left a bag that contain many of your things in the train. Write a letter to the station
master of Howrah Station requesting him to locate the bag and hand it over to you.
Mention the size colour and brand of your bag, any marks of identification and what.
it contained so that it may be easily traced. (5 marks)
Answers
According to another senior officer, the new policy will allow more flexibility to IRCTC. The organisation can now decide the menu for premier trains like the Rajdhanis, Shatabdis and Durontos. Passengers will also have access to a-la-carte menus as per their choice and the regions that a particular train is connecting. For example, people traveling by the Coromandel Express or Chennai Mail may opt for idlis/dosas or utthapam. At the same time, standard food items will also be available. IRCTC has also been granted permission to serve Ready To Eat (RTE) meals on trains. The rates of a-la-carte, standard and RTE meals will be prominently displayed inside coaches and also circulated through mobile apps.Licences will now be issued for milk booths at stations. These will also sell milk products. IRCTC has been instructed to introduce computerised billing for all items sold on trains and at stations. POS/swipe machines will also have to be introduced on a compulsory basis. There will also be third party audits to ensure quality of food and service. There are provisions for penalising contractors. Even IRCTC will be fined Rs 1 lakh per month in case there is delay in setting up base kitchens,” he said.